Informativa sulle spedizioni
Shipping Policy
All orders are processed immediately, but due to occasional high order volume and potential carrier delays, delivery may take approximately 1-2 weeks to arrive. We appreciate your patience and understanding. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active. .
"Once the package has been handed over to the shipping carrier, we are no longer responsible for any loss or theft. However, we will help you correspond with the agent to solve any difficulties as best we can.
On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.
Shipping time varies by location. These are our rough estimates:
|
Location |
*Estimated Shipping Time |
|
United States |
5-14 Business days |
Maximum delivery time: 30 business days.
*This doesn’t include our 2 to 5 days processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
Customs Fees: Customers are responsible for any duties or import fees in addition to shipping pricing. Any order returned to us due to refusal to pay customs fees will be cancelled and refunded the price of the item minus shipping fees.
Still need help with shipping? Contact PhiPlayWorks support at info@phiplayworks.com — we’re happy to assist you.