FAQ

FAQ

Find answers to common questions below.

Find answers to common questions below.

Order Related

Order Related

I want to cancel my order I want to cancel my order

To cancel your order, contact the sales channel where you made the purchase or email us at info@phigolf.com. Once shipped, orders cannot be cancelled.

To cancel your order, contact the sales channel where you made the purchase or email us at info@phigolf.com. Once shipped, orders cannot be cancelled.

I didn't receive a confirmation email for my order. I didn't receive a confirmation email for my order.

If you haven't received a confirmation email for your order from www.phigolfstore.com, please check your spam or junk mail folder. If it's not there, please reach out to our customer support team at info@phigolf.com. If you made a purchase on a different platform, please check the email associated with that sales channel.

If you haven't received a confirmation email for your order from www.phigolfstore.com, please check your spam or junk mail folder. If it's not there, please reach out to our customer support team at info@phigolf.com. If you made a purchase on a different platform, please check the email associated with that sales channel.

Delivery Related

Delivery Related

I want to change my delivery address. I want to change my delivery address.

You need to update your delivery address, please reach out to our customer center at info@phigolf.com. Kindly note that address changes are not possible after the order has been shipped.

You need to update your delivery address, please reach out to our customer center at info@phigolf.com. Kindly note that address changes are not possible after the order has been shipped.

Can you provide my tracking number? Can you provide my tracking number?

To track your order, follow these steps: 1) Phigolf Website: Navigate to the main screen and select 'Delivery Inquiry.' Enter your order number and the email address used during purchase to check.2) Other sales channels: You can find the tracking number in the 'My Orders' section of each mall's website."

To track your order, follow these steps: 1) Phigolf Website: Navigate to the main screen and select 'Delivery Inquiry.' Enter your order number and the email address used during purchase to check.2) Other sales channels: You can find the tracking number in the 'My Orders' section of each mall's website."

What are the delivery regions and costs? What are the delivery regions and costs?

Delivery within South Korea is free, with additional charges applying to deliveries to Jeju Island and certain remote areas, alongside round-trip courier fees for simple change-of-mind returns.

Delivery within South Korea is free, with additional charges applying to deliveries to Jeju Island and certain remote areas, alongside round-trip courier fees for simple change-of-mind returns.

How long will delivery take? How long will delivery take?

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When can I expect delivery?In the United States, delivery typically takes 2 weeks during regular seasons and 3 to 4 weeks during peak holidays, depending on the courier's workload.

When can I expect delivery?In the United States, delivery typically takes 2 weeks during regular seasons and 3 to 4 weeks during peak holidays, depending on the courier's workload. When can I expect delivery?In the United States, delivery typically takes 2 weeks during regular seasons and 3 to 4 weeks during peak holidays, depending on the courier's workload.

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Refund Related

Refund Related

Refund Policy Refund Policy

Please email info@phigolf.com within 30 days of receiving the product for assistance, However, refunds may not be available in certain circumstances:1. If the refund request period has expired.2. If the product is lost or damaged due to the buyer's mishandling (excluding cases where the packaging is damaged to inspect the product contents)3. If the product sustains significant damage by the buyer.4. If the product's value significantly decreases due to the buyer's use or partial consumption.5. If the product's value significantly decreases over time, making resale difficult.6. Other unreasonable refund requests due to the buyer's personal reasons.

Please email info@phigolf.com within 30 days of receiving the product for assistance, However, refunds may not be available in certain circumstances:1. If the refund request period has expired.2. If the product is lost or damaged due to the buyer's mishandling (excluding cases where the packaging is damaged to inspect the product contents)3. If the product sustains significant damage by the buyer.4. If the product's value significantly decreases due to the buyer's use or partial consumption.5. If the product's value significantly decreases over time, making resale difficult.6. Other unreasonable refund requests due to the buyer's personal reasons.

Warranty Related

Warranty Related

Warranty Policy Warranty Policy

Phigolf offers a one-year warranty on all products starting from the date of purchase. After this period, warranty services are available for a fee.Should you encounter any issues with your product, please don't hesitate to contact us.

Phigolf offers a one-year warranty on all products starting from the date of purchase. After this period, warranty services are available for a fee.Should you encounter any issues with your product, please don't hesitate to contact us.

Phigolf Usage Guide

Phigolf Usage Guide

How do I download the app? How do I download the app?

Phigolf is available for download on Android (Google Play Store) and iOS (App Store).

Phigolf is available for download on Android (Google Play Store) and iOS (App Store).

How do I connect the sensor to my smartphone/tablet? How do I connect the sensor to my smartphone/tablet?

1) First-time user1. Download the Phigolf application.2. Activate the Bluetooth and GPS on your smartphone (or tablet PC).3. Launch the Phigolf application and complete the sign-up process.4. During the tutorial, activate the sensor, which should have been charged for approximately 2 hours prior, and pair it with the application.5. Ensure you have ample swinging space and verify that there are no individuals or obstacles nearby before following the tutorial's swinging instructions.6. Once the tutorial concludes, navigate to the main screen.7. Select and enjoy your preferred game from the main screen.2) Returning user1. Turn on the Bluetooth and GPS on your smartphone (or tablet PC).(When Bluetooth is activated, the Phigolf sensor may appear in the list, but please disregard it.)2. Once you've powered on the sensor, open the Phigolf application.3. Play the desired game on the main screen.

1) First-time user1. Download the Phigolf application.2. Activate the Bluetooth and GPS on your smartphone (or tablet PC).3. Launch the Phigolf application and complete the sign-up process.4. During the tutorial, activate the sensor, which should have been charged for approximately 2 hours prior, and pair it with the application.5. Ensure you have ample swinging space and verify that there are no individuals or obstacles nearby before following the tutorial's swinging instructions.6. Once the tutorial concludes, navigate to the main screen.7. Select and enjoy your preferred game from the main screen.2) Returning user1. Turn on the Bluetooth and GPS on your smartphone (or tablet PC).(When Bluetooth is activated, the Phigolf sensor may appear in the list, but please disregard it.)2. Once you've powered on the sensor, open the Phigolf application.3. Play the desired game on the main screen.

First-time users guide First-time users guide

How to set up a user IDSelect email sign-up, enter your email address, password, and nickname, then choose the server to register.You can sign up by choosing your Google or Facebook account if you have one.

How to set up a user IDSelect email sign-up, enter your email address, password, and nickname, then choose the server to register.You can sign up by choosing your Google or Facebook account if you have one.

Where do I select the server? Where do I select the server?

Where can I choose the server?"Choose from global or Chinese servers."All countries except China should choose the global server.

Where can I choose the server?"Choose from global or Chinese servers."All countries except China should choose the global server.

I forgot my password. I forgot my password.

Password forgotten?If you've forgotten your password, contact our support team at info@phigolf.com with the email used for sign-up, and we'll assist you further.

Password forgotten?If you've forgotten your password, contact our support team at info@phigolf.com with the email used for sign-up, and we'll assist you further.

How do I mirror my screen? How do I mirror my screen?

Wireless : You can wirelessly connect using the Smart View and Miracast functions.Wired : You can mirror by connecting the mirroring cable (HDMI to USB Type-C) to the TV and selecting external input."For detailed mirroring instructions, contact the manufacturer of your smart device or the mirroring cable for precise guidance. "iOSWireless : Wirelessly connect to AirPlay-supported Smart TVs.Wired : You can wire your TV to the Apple Digital AV Adapter for a direct connection."For detailed mirroring instructions, reach out directly to the manufacturer of your smart device or the mirroring cable for accurate guidance. "

Wireless : You can wirelessly connect using the Smart View and Miracast functions.Wired : You can mirror by connecting the mirroring cable (HDMI to USB Type-C) to the TV and selecting external input."For detailed mirroring instructions, contact the manufacturer of your smart device or the mirroring cable for precise guidance. "iOSWireless : Wirelessly connect to AirPlay-supported Smart TVs.Wired : You can wire your TV to the Apple Digital AV Adapter for a direct connection."For detailed mirroring instructions, reach out directly to the manufacturer of your smart device or the mirroring cable for accurate guidance. "

FAQ(Software)

FAQ(Software)

No Sound Effect No Sound Effect

If you don’t hear sound effects when using wired or wireless mirroring, please launch the app on your phone first, then connect the mirroring.

If you don’t hear sound effects when using wired or wireless mirroring, please launch the app on your phone first, then connect the mirroring.

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